Today's AV technology managers are responsible for overseeing numerous meeting spaces, and one of their biggest challenges is that users are often aware of meeting room issues before they are. This lack of real-time insight into meeting spaces is a significant pain point. The current industry offerings lack of multi-vendor support within a single platform, leading to operational silos; provide limited to surface-level data collection, hindering effective data mining and analysis; and suffer from the absence of programmable collection methods restricts the potential for enhanced data collection. To address these issues effectively, technology managers must become well-versed in monitoring best practices, stay updated on industry trends, and understand the current landscape of monitoring tools.
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Instructor Information
With two decades of delivering AV and IT services, Colin Birney is passionate about creating world-class user experiences through AV service and support, AV design standardization, and guiding clients through the AV industry relationships. He’s currently the co-owner and manager of consulting for AV MSP, an AV managed service provider.
Patrick has worked with audio and video signals for 16 years, starting as a recording studio intern and a hotel AV technician. He travelled through live corporate events, live concerts and touring, as an audio systems engineer, before he moved to deploying integrated AV systems. After installing new systems for various clients over several years, he eventually moved over to the ‘client side’, aka taking care of one client (Zillow)’s AV deployments. This allowed for a deeper dive into software and network engineering, in an attempt to build tools that can maintain lean AV deployments, robust observability, and high availability.
Seeing how internal technical infrastructure is maintained at a large software enterprise revealed how many tools and capabilities exist in software and networking that are yet to be developed in enterprise AV. Patrick aims to apply modern principles of site reliability and devlops into AV deployments and enjoys building custom tools to fill the gaps along the way.
Andrew is a mastermind in the realm of B2B sales and global team building. Andrew has orchestrated record-breaking growth for Xyte's revenue by achieving a 10-fold sales increase. Before Xyte, he was a key player at Crestron Electronics as VP of their enterprise sales team and significantly amplified its AV and UC division's reach. A proud Penn State grad in Nuclear Engineering, Andrew is propelling Xyte through a range of new business ventures globally.
With 15 years of experience in the AV industry, Hope’s extensive background spans higher education, commercial, hospitality, and residential markets.
Fueling the fire behind Hope's work are her industry certifications, including Q-SYS Level Two and a CTS. In her free time, she is also studying for her CTS-D. Her foundation in computer science, backed by a B.S from Trinity College (Hartford), enables her to design flexible, scalable systems that can interface with virtually any piece of equipment. She also holds a master's degree in history from Tufts University, where she wrote a thesis on Wendell Smith, Jackie Robinson, and the integration of Major League Baseball.
In 2016, Hope co-received the AVIXA International Harald Thiel Volunteer of the Year Award for her work with the Women’s Council CTS study group. The following year, Hope was a member of the inaugural class of AVIXA/IMCCA Emerging Technology Fellows, where she presented on the future of control systems programming. Her dedication to mentorship was further acknowledged in 2018 when she received the Educator of the Year award from AVIXA. Hope currently serves on the AVIXA Content & Learning Steering Committee.
Beyond her professional accomplishments, Hope prioritizes community and mentorship in her personal life. She is a Girl Scout Leader, co-chairs the Women in AV/IT Outreach Committee, and helped develop the Wave of Influence Mentorship program. As if she wasn’t impressive enough already, Hope has been channeling her inner creativity and grace as a Lyra performer in her spare time!
Moderator Information
Fred is passionate about empowering AV operators with the skills and resources they need to manage their AV systems at scale.
With over 12 years of experience in the AV industry—spanning education, enterprise, software, and integration—Fred brings a unique perspective to solving the challenges of monitoring & managing AV systems by the thousands. By day, Fred manages automation and infrastructure in Zoom’s demo environment. By night, he leads Hyperscale AV, the only company dedicated exclusively to helping AV operators optimize and scale their systems.
Event Information
Date
02 April 2025
Time
1:00 PM - 2:00 PM
Eastern Standard Time
Type
Webinar
Renewal Units: