Conferencing and Collaboration Power Hour: Upskilling Your AV/IT Team
Creating a culture of ongoing development fosters creativity and innovation as well as promoting diversity and inclusivity. Sponsored by Legrand, AVI and Audio-Technica, our host Pete “Tech Man” Coman along with Mark Donovan, Keri Menasa and Paul Mueller discussed the importance of learning opportunities provided by the company, including certifications and industry-related courses.
The panel emphasized the value of continuous education and training, particularly in areas like networking and AV technology. They highlighted the benefits of attending industry shows and partnering with manufacturers for additional training. Through shared insights on the evolving training landscape, including gamification, collaborative learning, and industry-specific certifications, the Panel stressed the importance of continuous learning to stay relevant in a rapidly changing industry. The discussion also highlighted the value of cross-training, collaboration with other manufacturers, and the need for a comprehensive approach to training that includes technical skills and interpersonal communication. The conversation concluded with a focus on the critical skills needed in the AV industry, such as networking, adaptability to modern technologies, and the ability to bridge the gap between AV and IT. The panelists emphasized the importance of continuous learning and upskilling to meet the demands of a rapidly evolving industry.
Some Key Takeaways included:
- Increasing overlap between AV and IT, with a recognition of the need for both teams to upskill and understand each other's domains.
- Training initiatives, including internal courses created by team members to keep learning engaging and relevant.
- The importance of understanding how products work together, adapting to changing technologies, and bridging the gap between AV and IT.
- Acknowledging the challenges of managing a help desk in the AV industry, emphasizing the importance of having a well-trained and knowledgeable team to manage diverse technical issues.
- The benefits of having a hive-type model for support and the value of depth in resources to address complex problems effectively.
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