Do you struggle to efficiently train new staff? Is your staff’s time monopolized by performing basic troubleshooting for customers who don’t know how to use your AV systems? It doesn’t have to be this hard.
Who Should Take This Course
- Technology managers
- Integrators who work in higher education
- All AV professionals with managerial responsibilities
Course Features
The course covers the following topics:
- Create SOPs that allow staff and end users to use AV/IT resources effectively
- Develop orientation tools and procedures to efficiently onboard direct reports
- Train direct reports on how to implement AV/IT solutions
- Train end users to apply procedures to meet their AV/IT needs
- Develop procedures for analyzing actionable data to limit AV/IT failures
Certification Renewal Units
RU
CTS: 24 CTS-D: 24 CTS-I: 24 Max: 24