RU Provider Application FAQs

The individual who submitted the application on behalf of their organization will be notified via email if the course has been approved. Providers may also check approval status at any time through the RU Portal, which can be accessed through their individual dashboard. 

All approved courses are valid for two years. There are no limits on how often the course may be held during this two-year period. 

Courses eligible for renewal must go through the online application process. Providers must submit the application electronically using our online form found here.

Providers may reference either their approval notice email or their RU Portal dashboard for the expiration date of their course. Additionally, the AVIXA Certification office will send a 30-day renewal reminder email to the listed contact on the application. 

Providers are responsible for informing AVIXA of any changes to the organization’s point of contact for the RU Provider program. Please submit updated information to certification@avixa.org for processing.

A course that is strictly educational in content is considered non-manufacturer. The course would cover educational concepts, theories, industry trends, and standard practices within the field.

A manufacturer course is product specific. The course would cover specific products or services that are proprietary to their organization. Manufacturer courses are often sales-focused and frequently use product demonstrations. 

Regardless of the amount of time the product or service is discussed, it will be considered manufacturer training.

You should select the domain and task that is appropriate for the content of your course. We strongly recommend that whoever developed the course complete the RU Provider application, as they will be most familiar with the content.

Additionally, your domain and task selection should be in alignment with what is listed in the application. The domains and tasks need to support your content, and therefore you should list relevant descriptions and learning objectives. 

The exam content outline provides a high-level overview of relevant content areas for each exam. Please review the job-task-analysis (JTA) documents for more information on the knowledge, skills, and abilities required for each domain and task. The JTA documents can be found here.

There could be several reasons why your course was not approved and require amendment. Most often, either the course description or learning objectives are too vague and do not support the domain and task listed on the application. Please ensure that your application clearly demonstrates that the course content validates the knowledge needed to maintain the industry credential.